Below is all the information about the shipping and delivery of your orders. At 4Elementos, we do everything we can to ensure that shipping times are met; however, if you have not received your order after the indicated time, please contact us by sending an email to clientes@4elementos.es
Upon placing an order, you should receive an "Order Confirmation" email with the details of the items you have just purchased. Next, our team will start preparing your order and we will inform you of its status, notifying you on the following stages of your order: Preparation in progress, ready for shipping (in this notification we will send you a shipment tracking link), sent and delivered.
If you do not see these emails, please check your junk mail or spam folder. If you cannot find the emails in this folder, do not hesitate to contact us at clientes@4elementos.es
- Shipping/delivery time of an order
The shipping/delivery time of your order will be 24-72 hours on business days (Monday-Friday) in Spanish national territory. The delivery time may be longer for certain destinations; see the table below to find out the costs, areas and delivery times.
Orders placed after 15:00h will be processed the next day. Free shipping on orders over 250€. Free collection in physical shop: A Coruña. Vigo and Ourense.
The following days are excluded from the shipping time: Saturdays, Sundays and bank holidays.
- Shipments: Spain - Portugal
SPAIN - PORTUGAL
Mainland Spain and Portugal
SHIPPING COSTS:
4.95€
Free shipping:
Free shipping on orders over 200€.
Free collection in physical shop: A Coruña, Vigo and Ourense
SHIPPING TIME:
24-72 Hours
SPAIN - BALEARIC ISLANDS
Majorca and other islands
SHIPPING COSTS:
13,95€
Free shipping:
Free shipping on orders over 250€.
Free collection in physical shop: A Coruña, Vigo and Ourense.
SHIPPING TIME:
4-5 Days
* Tax included
- Shipments: EU
Shipping costs to EU countries will be calculated based on the weight of the wanted items.
To see how much you would have to pay for shipping costs to an EU country, add the items you want to the cart and visit the summary of your purchase (by clicking on the cart); a chart will appear specifying the shipping costs.
ZONE 5 (UPS)
France, Italy, Germany
Shipping cost:
From 8.95€
* Check the total shipping cost in the checkout process.
* Amounts including tax
ZONE 6 (UPS)
Luxembourg, Monaco, Netherlands
Shipping cost:
From 10.95€
* Check the total shipping cost in the checkout process.
* Amounts including tax
ZONE 9 (UPS)
Poland, Czech Republic
Shipping cost:
From 8.95€
* Consulta el importe total del envío en el proceso de compra.
* Amounts including tax
ZONE 7-71 (UPS)
Austria, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Northern Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden, Belgium
Shipping cost:
From 10.95€
* Check the total shipping cost in the checkout process.
* Amounts including tax
- Shipping/delivery time during specific periods
During certain periods such as Christmas, Black-Friday, Sales or other promotional campaigns that we organize, our shipping/delivery time may be higher than the standard times indicated above. This information will be shown when you select the shipping agent during your purchase process, so you will know the approximate time it will take to reach the destination address of your choice before placing the order.
- Where can you receive your order
You can receive it at the address you choose (home, work ...) at the time you place your order. Remember to fill in all the fields correctly and leave a contact telephone number in order to arrange the shipment and to contact you in case of any incident or in the event the recipient is absent at the time of the delivery.
- Company delivering your order
4Elementos has Correos Express as its logistics services partner. Once the order leaves our facilities, Correos Express will send you an email, and if you have provided your cell phone details, it will send you a text message 24 hours before the expected delivery date so that you can manage the delivery as you deem appropriate.
- Status of your shipment
Once your order leaves our facilities, we will send you an email with the tracking number so you can see its status.
24 hours before Correos Express is scheduled to deliver the order, it will send you a text message to indicate the day of delivery and will provide you a link through which you can manage the delivery or the pick-up of your order at a post office.
- Absence of the recipient at the time of delivery
If nobody is available at the indicated address at the time of the delivery, another delivery attempt will be made in the following days. In the event that delivery cannot be made on that second attempt, the package will be deposited at the nearest Correos Express facility until the delivery is arranged. Once the order has been placed, the delivery method cannot be changed. For any questions or problems, you can contact us through our email clientes@4elementos.es
If you have a specific time-frame in which you can collect the order or any difficulty in doing so, please indicate this in "observations" at the time of ordering or contact us by sending an email to clientes@4elementos.es so that we can agree on the delivery time that best suits your needs.
We remind you that Correos Express will give you the option to pick up your order at a post office through the link that will be sent to you via a text message 24 hours before delivery.
- 4Elementos shipping liability
At 4Elementos, we always commit to comply with all the conditions set forth on this page; however, on certain occasions it might not be possible to do so for reasons beyond our control, such as a shipment delays due to weather events or theft. For your peace of mind, our shipments are insured and we will respond in any case with our utmost effort and available mechanisms to solve any type of incident in the shortest time possible.
